Terms of purchase and use

1. Seller and scope

InSpe, IĮ, company registration number 120650387, VAT number LT206503811. Registered address: Savanorių pr. 178F-105, Vilnius, LT-03154, Lithuania. Email: [email protected]. Telephone: +370 659 92118.

These terms apply to website users and buyers. A consumer is an individual buying outside their business or profession. These terms cannot restrict mandatory consumer rights. Lithuanian law applies, while preserving any applicable mandatory protection of the consumer’s country of residence.

2. Accounts and safe use

You can start creating without an account. When registering, provide accurate contact details, protect your sign-in information and report suspicious use. Minors may enter transactions only to the extent permitted by applicable law; a parent or guardian must be involved where required.

Do not attempt to access other customers’ files, disrupt the website or upload unlawful content. Restrictions are applied reasonably and proportionately and do not remove legitimate claims relating to an order already placed.

3. Approving a design

Before approval, check the crop, orientation, size, stretcher frame, edges, text and quantity of every design. The price depends on these choices. A low-resolution warning helps you choose a size; acknowledging it does not release the seller from responsibility for production defects or a failure to match the agreed design.

The approved design version is used for printing. Request changes as soon as possible after approval; before production, we will assess whether they are possible and what they cost. We do not make material design changes without your approval.

4. Prices and offers

Consumer prices are shown in euros including applicable taxes. Delivery and other mandatory costs must be shown before payment. Additional paid services are not preselected. The final amount payable is shown before order confirmation.

Where an additional canvas discount applies, the first physical canvas is charged at full price and each subsequent eligible canvas receives the percentage shown in the basket, calculated from its own price. This can be another design or a copy. Changing quantities or removing the first canvas recalculates the offer. Discounts can be combined only where expressly stated.

One promotional code can be used per order. Its dates, inclusive and in Lithuanian time, eligible products, minimum amount or quantity, discount and limits are stated in the offer. Depending on the campaign terms, the better discount is retained, only the code discount applies, or the code is applied after the additional canvas discount. The final calculation is shown in the basket.

A promotional code does not reduce delivery charges or the purchase price of a gift voucher and is not a means of payment. A fixed discount cannot exceed the value of eligible products; any unused part does not become a cash balance. The price applied to the order is saved with it. Code reservations and validity are governed by the stated offer terms. Entering or using a code is not consent to newsletters.

5. Contract and payment

Before you place an order, the full amount, Paysera payment method and delivery conditions are shown. Clicking “Place order with obligation to pay” submits a paid order. We provide acknowledgement of receipt and the terms applicable to it by email. Initiating a payment does not itself confirm that payment has been received.

The payment recipient is InSpe, IĮ, company registration number 120650387. Start payment using “Pay with Paysera” and complete it on Paysera’s payment page. Drobės.lt forms do not request card details or online banking credentials. A return page is not proof of payment; we verify the full amount through the Paysera API. The order acknowledgement is not a VAT invoice; the invoice is issued and provided separately. Earlier bank transfer orders retain their saved payment details and terms.

Payment and delivery

6. Delivery, returns and defects

Production and delivery estimates and the collection location are stated before payment. Delivery risk generally passes to a consumer when they, or their nominated person, receive the goods. The exception for individually designed products and the withdrawal procedure for standard goods are described separately. They do not remove the statutory warranty.

Returns and warranty

7. Data and rights to photographs

Accepting these terms is not consent to marketing. Order and account data are processed on the relevant legal bases described in the privacy policy. Ownership of photographs is not transferred to the seller; only the use necessary to prepare and fulfil the order is authorised.

Privacy policy

8. Complaints and versions

For a product or order complaint, email [email protected] and state the remedy you seek. We respond to a consumer complaint within 14 calendar days. If no agreement can be reached, you may contact the State Consumer Rights Protection Authority (VVTAT) or a court. A new version of the terms does not retrospectively change a contract already concluded.

VVTAT: submitting a disputeConsumer Rights Information System